Cliff House Guest House and
Guest Safety

Whilst closed we have been working hard, reviewing all the regulations and guidance as they have arrived and preparing for re-opening in a Covid-19 secure way.

This has involved us having to make some changes to our usual procedures. Our aim is to make your stay with us as comfortable, enjoyable and relaxing as usual, even if it will be a little different! We will of course be available for any information, advice, assistance you require throughout your stay.

We have carried out a thorough and detailed risk assessment and are working with other businesses and organisations in Saundersfoot to ensure that you have a warm and safe welcome not only at Cliff House but throughout our lovely village.

We have successfully met the Covid-19 Secure Standard which means that we have followed all government and industry guidelines and all appropriate processes are in place. Details of these procedures can be seen below and we ask that you read and follow them. Thank you.

Pre-Arrival

Ø  Prior to your stay we will send you the usual booking confirmation letter/email with details of how to find us with information about our current procedures as well as a copy of the newly produced ‘Welcome to Saundersfoot’ leaflet.

Ø  Please try to make sure that, prior to your arrival, we are aware of any special needs or requirements you may have.

Ø  It would also be helpful for us to be aware of your estimated time of arrival.

Ø  If you or any household member is displaying any symptoms of Covid-19 we would politely ask you to postpone your stay for the safety of us, our community and other guests. We will be very happy to change your booking, please just let us know as soon as possible.

Ø  If you have any queries at all about any aspect of your stay please contact us at any time.

Arrival

Ø  We ask that guests do not arrive before 3pm in order that all the additional cleaning requirements can be completed prior to your arrival.

Ø  Access at all times to Cliff House will be restricted to residents only.

Ø  Hand sanitiser is provided in the entrance porch for guests use before entering the house and/or ringing the bell.

Ø  Social distance between us and our guests has to be observed at all times. As this distance is subject to change and can be different in different areas we will have clear signage to clarify what the current guidance is in Wales.

Ø  Your sanitised key and parking permit will be ready for you in a sealed envelope.

Ø  When requested we will be available to assist with luggage which will be left outside your room.

Ø  There will be no forms to complete on arrival however you will be requested to verbally confirm any information regarding any allergies or special requests. These will be recorded by us and will be referred to during your stay.

Ø  Although we are not able to greet you with our usual welcome tray in the sitting room or on the balcony we will leave refreshments available for you in your room.

Click arrow for next page.